Meet our team
Rob Southern
Associates & Partnerships
Sarah Southern
Co-Owner & Director
With over 13 years of experience in retail operations, Rob is an expert in this space having worked with 20+ brands and retailers globally across a range of projects including; store operations, eCommerce fulfilment/logistics, customer services, retail technology, process / operating model development and project manag
Co-Owner & Director
With over 13 years of experience in retail operations, Rob is an expert in this space having worked with 20+ brands and retailers globally across a range of projects including; store operations, eCommerce fulfilment/logistics, customer services, retail technology, process / operating model development and project management.
During his 7 years working for Javelin Group & Accenture Strategy, his clients included; Halfords, eBay, M&S, Primark, Burberry, Stella McCartney, Wren Living, Kering, Selfridges, Tata Cliq, Samsung, C&A, wnDirect, and Philip Morris International.
Before working in consulting, Rob worked for Tesco, where he held the roles of Head of Operations and Operations Development Manager for Tesco Direct. Before this, he had several roles for Dixons Retail eCommerce and Tech Guys, including managing group eCommerce fulfilment operations & eCommerce customer service centre, customer proposition development, process development, and operational management.
Rob is a “Green belt” qualified in DMAIC (Lean 6 Sigma) project management.
Sarah Southern
Associates & Partnerships
Sarah Southern
Co-Owner & Director
Sarah enjoyed an 18-year store management career with Boots, starting as a store assistant and working her way up to regional manager accountable for 17 stores. Sarah was running Boots "flagship" stores aged only 26 and went on to run their Brent Cross store, a "top 10" revenue store with £24m+ sales & line management
Co-Owner & Director
Sarah enjoyed an 18-year store management career with Boots, starting as a store assistant and working her way up to regional manager accountable for 17 stores. Sarah was running Boots "flagship" stores aged only 26 and went on to run their Brent Cross store, a "top 10" revenue store with £24m+ sales & line management for 100+ staff. Latterly, she moved into area operational & regional management roles.
More recently, she has sat on the board of EHN Pharma, the retail pharmacy arm of NHS Hertfordshire as a Non-Executive Director. Then moving into the role of interim Operations Director, having demonstrated her extensive retail experience to the board.
Sarah has also worked in a consulting capacity for several local businesses to provide management training & operational structure to allow their business to grow sustainably & profitably.
Associates & Partnerships
Associates & Partnerships
Associates & Partnerships
Our network
We have a network of Associates & Partnerships; these are people who share our passion for retail, who are experts in their field and share our values.
This gives us the ability to source specialist expertise to support our work, or to offer support to clients who need teams of consultants to deliver work.
Our Associate networ
Our network
We have a network of Associates & Partnerships; these are people who share our passion for retail, who are experts in their field and share our values.
This gives us the ability to source specialist expertise to support our work, or to offer support to clients who need teams of consultants to deliver work.
Our Associate network includes:
- Project management resource
- IT Development resource
- Retail Strategy
- Website assessments & improvement recommendations
Our Partnership Network:
- FOR Partnership: https://www.forpartnership.com/
- The FOR team are very well known to us, and offer some of the brightest talents in the industry!