RWJS Consulting LTD
RWJS Consulting LTD
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    • Home
    • Team
    • Expertise
    • Clients
    • COVID Info
    • Values
    • Strategy
    • Contact Us
  • Home
  • Team
  • Expertise
  • Clients
  • COVID Info
  • Values
  • Strategy
  • Contact Us

TESTimonial

Hugh Pile, CEO, Blue Skies

"We engaged RWJS Consulting to review our operational efficiency & technology capabilities for the future. Having taken over as CEO in Jan 2020, I needed to have a clear and independent view of our business to help me form my strategy for our future. RWJS quickly highlighted the need to review our new ERP implementation project as a key action, as the project was not progressing as we wanted and was burning cash, so we focused the project around a deeper assessment of the ERP implementation. 


RWJS were able to assess our business within only a few days (and remotely during COVID) and provided us with several simple and actionable recommendations to drive the project forward. They are now continuing to support us with coaching & advisory services during the implementation of the recommendations to ensure we stay on track.


I was blown away by the speed at which the RWJS team works and the quality of their outputs within that short space of time, they have really put us back on track and allowed us to focus on other areas of our strategy. The fact that RWJS's experience is not even in our sector, highlighted that they are not just a talented and flexible team but that the methodology and structure of their work is easily transferable across sectors - a hugely powerful asset.   


I would recommend RWJS in a heartbeat to other businesses who are struggling with their operations & technology strategy and need simple & actionable recommendations to solve problems rapidly. Thank you RWJS Consulting!"

retail operations consulting

Blue Skies product range

Where ELSE have WE delivered retail operations consulting?

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Wren Kitchens - No.1 UK specialist kitchen retailer & fastest growing UK bricks & mortar retailer

Wren Kitchens - No.1 UK specialist kitchen retailer & fastest growing UK bricks & mortar retailer

Wren Kitchens - No.1 UK specialist kitchen retailer & fastest growing UK bricks & mortar retailer

Multiple projects since 2013:

  • Store operations assessment
  • Retail operating model design & implementation
  • Customer service / Call centre assessment
  • Retail conversion improvements
  • Retail location assessment

click&collect

eBay - Global marketplace

Wren Kitchens - No.1 UK specialist kitchen retailer & fastest growing UK bricks & mortar retailer

Wren Kitchens - No.1 UK specialist kitchen retailer & fastest growing UK bricks & mortar retailer

  • C&C partnership operational lead: testing, launch & ramp-up of pilot 

omnichannel

Burberry - Luxury fashion house

Wren Kitchens - No.1 UK specialist kitchen retailer & fastest growing UK bricks & mortar retailer

Leading European discount fashion & home retailer

  • Retail omnichannel readiness assessment, recommendations, operating model design & pilot

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Leading European discount fashion & home retailer

Philip Morris International / IQOS - Global tobacco FMCG manufacturer & retailer

Leading European discount fashion & home retailer

  • Online opportunity assessment: stores & logistics
  • Online opportunity detailed business case design

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Stella McCartney - Luxury fashion house

Philip Morris International / IQOS - Global tobacco FMCG manufacturer & retailer

Philip Morris International / IQOS - Global tobacco FMCG manufacturer & retailer

  • Stand-alone strategy planning, operating model design & programme management of stand-alone project

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Philip Morris International / IQOS - Global tobacco FMCG manufacturer & retailer

Philip Morris International / IQOS - Global tobacco FMCG manufacturer & retailer

Philip Morris International / IQOS - Global tobacco FMCG manufacturer & retailer

  • Retail assessment, recommendations, operating model design & operational guidelines
  • Global Retail store operating model design
  • Global Retail Operating model pilot & global deployment
  • Global Retail Operating model “Fit Gap” assessments in local markets
  • Revised global Retail store operating model design

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Samsung - Global electronics manufacturer & retailer

Samsung - Global electronics manufacturer & retailer

Samsung - Global electronics manufacturer & retailer

  • UK direct to consumer logistics strategy

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Kering - Luxury fashion group

Samsung - Global electronics manufacturer & retailer

Samsung - Global electronics manufacturer & retailer

  • Subject matter expert: Omni-channel retail store operations & omni-channel programme change programme

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Selfridges - Luxury department store

Samsung - Global electronics manufacturer & retailer

Selfridges - Luxury department store

  • Global contact centre strategy & planning

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Tata Cliq - Indian marketplace

Iceland - Top 10 UK grocery retailer

Selfridges - Luxury department store

  • 3rd party marketplace store & logistics operations design

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Iceland - Top 10 UK grocery retailer

Iceland - Top 10 UK grocery retailer

Iceland - Top 10 UK grocery retailer

  • Store labour model assessment

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Other retailers & projects

Iceland - Top 10 UK grocery retailer

Iceland - Top 10 UK grocery retailer

  • M&S - Logistics Programme & Project management methodology design


  • Halfords - Omni-channel logistics strategy


  • Shell forecourt retail - Retail supply chain & store operations leadership education workshops


  • Home 24 - Operations assessment & re-design


  • Clas Ohlson - Logistics, customer service & store operations strategy


  • Sonae - Grocery store organ

  • M&S - Logistics Programme & Project management methodology design


  • Halfords - Omni-channel logistics strategy


  • Shell forecourt retail - Retail supply chain & store operations leadership education workshops


  • Home 24 - Operations assessment & re-design


  • Clas Ohlson - Logistics, customer service & store operations strategy


  • Sonae - Grocery store organisational design by format


  • Leyland SDM - Retail operating model design & retail strategy + eCommerce /  Omni-channel assessment


  • C&A - Transport management system business requirements, RFP & selection


  • wnDirect - Acquisition operational merger assessment


  • Cinven - Contact Centre merger assessment


  • Living Bridge - Online travel aggregator call centre assessment


  • Tesco Direct - OMS business implementation lead & Head of operations for dropship business


  • Dixons retail - various operational roles in eCommerce & repair operations


  • NHS - NED & Operations director for pharmacies in East Hertfordshire


  • Boots UK - various retail store management & area management roles


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