What do we do?

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We specialise in "making things happen", the hardest part of running a retail business, and usually that starts with "fixing the basics" to give you the platform to grow your business:

• Store/call centre/warehouse assessments & improvement plans
• Operating Model & Process design
• Organisational design
• Performance management
• Project management & governance structures
• Cost reduction

• Retail store operating model
• People: training, development, performance management etc.
• Omni-channel design e.g. Click & collect, ship from store, returns etc.
• Technology assessments
• New process implementation
• Cost reduction / labour optimisation
• Customer journey optimisation
• Retail store strategy

• Strategy for retail operations (store operations, omnichannel logistics, call centres, head office operations etc.)
• Growth planning or optimisation
• Customer proposition development & roadmap
• In house vs. outsource business case assessments
• Acquisition & merger assessments of stores, call centres, logistics operations etc.

• Customer Order Management e.g. managing every single customer order through to completion
• Performance assessments
• Cost reduction
• Customer journey optimisation
• Technology assessments
• In house vs. outsource business case assessments
• Call centre strategy

• Retail specific project management
• Concept > Pilot > Validation > Rollout > Benefits realisation
• Project prioritisation
• Project & programme managment structure & governance
• Cost vs. benefit / ROI

• Customer Order Management e.g. managing every single customer order through to completion
• Performance assessments
• Cost reduction
• Process optimisation
• Technology assessments
• In house vs. outsource business case assessments
• Logistics strategy

• Technology architecture assessments
• Retail & eCommerce technology implementation project management e.g. website, WMS, OMS, PSP, marketplace etc.
• Business requirements vs. technology capability assessments

• Customer experience assessments
• Omnichannel Customer journey design
• Mystery shops & pain point identification
• Customer proposition roadmap design
• Competitor benchmarking

• We are more than happy to work alongside your team, and upskill key individuals, so you can self-serve in the future
• We will share our techniques, structures, templates & proven methodologies so your team can "make it happen" after we have completed our work for you